SHIPPING POLICY

Thank you for shopping with CustomGiftsDesign!

Each item is made-to-order and personalized just for you.

Processing Time

Orders are typically processed within 2-3 business days (excluding weekends and holidays).

During peak seasons and holidays, processing time may take slightly longer.

Estimated Shipping Time

• United States: 5–12 business days
• Canada, UK, Australia: 7–15 business days
• Europe: 8–18 business days
• Other countries: 10–25 business days

Please note that delivery times are estimates.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Please allow 3–7 business days for tracking updates to appear. This delay is normal while carriers process and scan shipments.

Multiple Packages

Orders containing multiple items may be shipped separately and arrive on different dates.

Shipping Delays

Unexpected delays may occur due to weather conditions, customs inspections, carrier issues, or peak holiday seasons. We appreciate your patience and understanding.

Incorrect Shipping Address

Address changes are only guaranteed within 24 hours after purchase.

Please ensure that your shipping information is accurate and complete before placing your order. While we will do our best to assist with address-related issues, CustomGiftsDesign cannot guarantee reimbursement or replacement for orders lost due to incorrect or incomplete shipping information provided at checkout.

Need Help?

If you have any questions about your order, please contact us at: support@customgiftsdesign.com

Our customer support team will respond as quickly as possible.